You can purchase our bedding and homewares online or in-store at Singapore local showroom.Payment for KNOKNO goods can be made using Paypal, Visa, Mastercard, American Express, AfterPay or via electronic funds transfers when checking out your KNOKNO shop.

Can I change my delivery address?

Please reach out to our team at  help@knoknoshop.com with your order number and the new address, and we'll do our best to assist you. We're unable to assist with changes once an order has been dispatched. 

How can I track my order? 

You will receive a shipping confirmation email with your tracking information once your order is on the way.

My order has been marked delivered, but I haven't received it. What should I do? 

We recommend checking whether a neighbor or someone else at your address may have picked up your package on your behalf. If you're still unable to locate your package, please reach out to our team with the details of your order. We'll lodge an investigation into the delivery, and resolve this for you as quickly as possible.

I think my order has been lost in transit. 

If your order is taking unusually long to arrive, and you think it may be lost in transit, please reach out with the details of your order. We'll investigate, and find a resolution for you as quickly as possible.

How long will my return take to process?

Please allow up to 5 business days in Singapore from the day your return is received for us to process your refund . You will be notified via the email you provided once your refund. Please note, during holiday or promotional periods, return processing times may be slightly delayed.

Can I return an online order at a KNOKNO store?

Yes, our store staff can assist you with your return in store provided it meets our Returns Policy requirements. 

Can I return something purchased as a gift for me?

We may be able to assist with organising a return for gift orders. Please contact us at help@knoknoshop.com .

Due to the handmade nature of KNOKNO’s woven products, we do not offer a period of warranty on these items. We would however, like to be contacted in the case that a customer has a fault with a KNOKNO product. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.

KNOKNO is not responsible for the care and maintenance of your bedding or any other woven KNOKNO good. As explained in our care and maintenance section it is the customer’s responsibility to take care any 100% hemp woven product. 

At KNOKNO we respect great design and all nature organic hemp fibers bedding products . If you’re interested in including our goods in your next project please apply here to open a trade account. We look forward to providing your clients with KNOKNO natural cool hemp products and homewares.

Yes, we do have hemp samples at our website. You can order hemp colour samples here.

How should I wash my bedding?

KNOKNO hemp is meant to last for years to come however we do recommend washing your bedding with care. Due to the nature of the stone washing process of each hemp prior to use, they are naturally soft and ready to use. Please follow these steps below when washing your hemps.

Wash before first use on a cold, gentle cycle using liquid detergent.

Limit tumble-drying to low settings and avoid overloading the machine.

Do not bleach or dry-clean, and if your hemp happens to stain, launder immediately.

Hemp fiber is long lasting and durable and will withstand many washings, by machine or by hand, and we recommend washing be followed by ironing. It will soften and grow more comfortable with every wash, so follow these steps and enjoy.

Why choose hemp?

These fabrications are naturally hypoallergenic and have unique anti-bacterial properties, thus are highly breathable and even more importantly are 100% biodegradable. Due to the nature of sustainability and using natural fibers, you are saving our earth one wear at a time.

Read about the unique advantages of pure hemp bedding here. 

Where is KNOKNO hemp made? 

You can read about where our hemp is made, as well as how we manufacture our textiles here. 

Are your products certified? 

We place great emphasis on the safety and environmental sustainability of our products, which is why all of our partners are required to have OEKO-TEX® certification. This globally recognized certification ensures that no harmful substances are used in the production process, safeguarding both human health and the environment. By adhering to the OEKO-TEX® standards, we guarantee that every product is safe and eco-friendly, giving our consumers peace of mind.

Read more ifno about COMMITMENT TO CRAFTSMANSHIP AND QUALITY here.

Please find below the e-Gift Card terms and conditions:

E-Gift Cards will be emailed to the recipient once the order has been processed and payment has been taken. 

Gift Cards are valid for 2 years from the date of purchase and must be redeemed through theKNOKNO website or in store.

Gift Cards are not redeemable for cash and cannot be exchanged or returned.

Items purchased using a Gift Card may be exchanged according to our standard return and exchange policy.

If your order total is less than the value of the Gift Card, the remaining balance will remain on your Gift Card and can be used again when you place your next order. If you wish to check your Gift Card balance, just email us at help@knoknoshop.com and we’ll get back to you.

KNOKNO is not responsible if a Gift Card is lost, stolen, destroyed or used without permission. However, if you simply can’t find your Gift Card email, just email us at help@knoknoshop.com and we’ll be happy to resend it you.

Please make sure you have the correct spelling of the recipient's email address before purchasing an e-Gift Card! KNOKNO is not responsible for misspellings in this address that may result in it being sent and used by someone else due to an incorrect email address. 

Promotional codes cannot be applied to the purchase of Gift Cards.

Standard shipping rates are applicable on any products purchased with a Gift Card from KNOKNO.

In the event a Gift Card code is non-functional please contact us at via email help@knoknoshop.com and we will supply you with a new code. 

KNOKNO will not sell your personal information or contact details to any other party. We may email you our newsletter from time to time with special offers and/or new products. If you do not wish to receive our newsletter, please inform us and we will remove your details from our mailing list.